Get up to $2400 in bonuses for your compatible* Sinopé smart thermostats

Yes, the bonus is retroactive for compatible devices purchased in the past, with the exception of devices that have already received financial assistance from Hydro-Québec, notably during the pilot projects (2022 to 2024).

If you are unsure whether you have received financial assistance for your thermostats in the past, please contact Hilo Customer Service at:

• 438 289-4456
• 1 844 500-4456 (toll-free)

Yes, because you can't sign up for two programs at the same time.

If you are a Winter Credit customer, you will automatically be invited to switch from Winter Credit to the Hilo program once your devices have been connected to Hilo, without having to make any prior changes in your Hydro-Québec Customer Space. If you're a Flex rate customer, you must first go to your Hydro-Québec Customer Space to switch to Rate D. Once you've done that, you can unsubscribe from the program or rate in Éco Sinopé to select the Hilo option.

To do so, go to the Éco Sinopé feature and click on the Unsubscribe button at the bottom of the page. 

1. Get the your Hilo hub
2. Add your devices to Sinopé's Neviweb app.
3. Select the Hilo option in the Éco Sinopé feature*.
4. Install the Hilo hub and the Hilo app.
5. Follow the steps in the Hilo app to connect your devices.
6. Your bonus will be paid to you by bank transfer from Hilo by Hydro-Québec in the weeks following your registration at Hilo.

*If you were previously enrolled in another program or at another rate, please unsubscribe before joining a new one. To do so, go to the Éco Sinopé feature and click on the Unsubscribe button at the bottom of the page. If you are a Winter Credit customer, you will automatically be invited to switch from Winter Credit to the Hilo program once your devices have been connected to Hilo, without having to make any prior changes in your Hydro-Québec Customer Space. If you're a Flex rate customer, you must first go to your Hydro-Québec Customer Space to switch to Rate D.

For the time being, only smart thermostats (Wi-Fi and Zigbee) are eligible for the bonus. To see the complete list of eligible devices, visit this link.

Please note that we are working with Hydro-Québec and Hilo to integrate new devices into the Hilo ecosystem. We will inform our customers with eligible products in due course, and all information will be available on our site and that of Hilo.

Yes, you must keep the GT130 gateway to connect your Sinopé devices in Neviweb and also order the Hilo hub free of charge to connect your Sinopé devices afterwards.

Yes, you can use Hilo to manage your devices during winter peaks, and benefit from the wider range of features offered in the Neviweb app for controlling your various devices (automations, schedules, georeferencing, scenes, etc.) during off-peak periods.

The GT130 gateway is required to add your Zigbee thermostats to the Neviweb app and thus be able to select the Hilo option in Éco Sinopé. You must therefore have the GT130 gateway as well as the Hilo hub to be eligible for the bonus.

Hilo, a program designed to help you save energy and money, is available to 95% of Hydro-Québec customers. Some municipalities are not yet eligible, but Hydro-Québec is working to extend this offer to 100% of the territory, thus allowing all Hydro-Québec customers eligible to Hilo and with compatible thermostats to join Hilo. To join Hilo, customers must meet the following requirements:

• Be enrolled in Rate D (default rate) without the winter credit option;
• Have access to high-speed Internet service of at least 5 Mbps, a home Wi-Fi network, and a free and functional Ethernet port on their modem or router;
• Own a smartphone on which they can download and use the Hilo App.

You can validate your eligibility here or by contacting a Hilo customer service agent at 438-289-4456 (HILO) or 1-844-500-4456 (toll-free), Monday to Friday, 8 a.m. to 8 p.m., Saturday and Sunday, 9 a.m. to 5 p.m.